Help Center
Frequently Asked Questions and Answers
All your questions about 78fb in one place — find detailed information on accounts, deposits and withdrawals, games, bonuses, and safe gaming.
Welcome to 78fb. This FAQ page has been created to provide accurate and detailed answers to the most common questions from Bangladeshi players. From registration to depositing via bKash or Nagad, playing slots or cricket betting, using bonuses, and responsible gaming — easy answers on all topics are provided below. If you cannot find the answer to your question here, contact our 24/7 live chat.
Group 01
Account and Registration
To open an account at 78fb, you need an active mobile number, a valid email address, and a secure password. Provide accurate and truthful information during registration — this is essential for future verification and withdrawals. Only those aged 21 or above can create an account at 78fb.
No. According to 78fb's rules, only one account is allowed per person. Attempting to open multiple accounts using the same device, the same mobile number, or the same banking details may result in all accounts being suspended and balances being confiscated.
Use the "Forgot Password" option on the 78fb login page. Enter your registered mobile number or email and a verification code will be sent to you. Enter the code and set a new password. If you have any trouble, our 24/7 live chat is available to help you directly.
78fb may verify your identity before you submit your first withdrawal request. Typically, a scanned copy of your National ID (NID) or passport and proof of current address are requested. Upload clear, readable images to ensure quick verification.
An account may be temporarily locked due to repeated incorrect password attempts or suspicious activity. In that case, contact 78fb's 24/7 live chat immediately or email [email protected]. The support team will help you recover your account promptly.
Group 02
Deposits and Withdrawals
78fb currently supports three popular mobile banking services in Bangladesh — bKash, Nagad, and Rocket. These methods are fast, secure, and manageable directly from your mobile, making transactions very easy and convenient.
Deposits to your 78fb account from bKash, Nagad, or Rocket are generally instant — in most cases the balance updates within a few minutes. Save your transaction ID after the transaction is complete. If there is any delay, contact live chat with your transaction ID.
The minimum deposit amount at 78fb is ৳100 — by any method. The minimum withdrawal amount is ৳500. Players with smaller budgets can get started easily because of these low limits.
After a withdrawal request is approved, the money usually reaches your bKash, Nagad, or Rocket within 30 minutes to 3 hours. The process is fastest when identity verification is complete and there are no complications with the account.
78fb does not charge any extra fees on deposits or withdrawals. However, mobile banking operators (bKash, Nagad, Rocket) may apply their own transaction charges, which are entirely subject to those providers' policies. Check the charges in the relevant app before transacting.
If a withdrawal request has been pending for more than 3 hours, contact 78fb live chat or email [email protected] with your transaction reference number. Delays typically occur when account verification is not complete or the wagering requirements on a bonus have not been met.
Group 03
Games and How to Play
To bet on any cricket match including BPL, go to the sportsbook section of 78fb and select your preferred match. Various markets are available — match winner, toss, innings runs, wickets, and more. Check the odds carefully before placing a bet and stay within your budget.
RTP stands for Return to Player — it is a percentage that indicates how much a game returns on average over the long term. For example, a 96% RTP means that for every ৳100 wagered, an average of ৳96 may be returned — however, this is a long-term mathematical average and results in each session can vary. 78fb ensures fair play.
Yes, 78fb is fully mobile-friendly. The website runs smoothly on any Android or iOS smartphone browser. Slots, live casino, cricket betting, and all other games can be enjoyed on mobile — without downloading a separate app.
Yes, in the live casino section of 78fb you can play baccarat, roulette, blackjack, and other games in real time with trained professional dealers. Through high-definition video streaming, you get the feel of a real casino from home.
Even after a disconnection, the 78fb system saves the details of your ongoing round. Once you reconnect, you can continue the game from where you left off or the round result will be applied automatically. Contact live chat if you experience any issues.
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Bonuses and Promotions
78fb offers new members a 150% first deposit bonus — up to a maximum of ৳5,000. After opening an account, depositing a minimum of ৳100 for the first time will automatically add the bonus. This is a great way to start your journey at 78fb.
The wagering requirement for the welcome bonus is 10 times (10x). This means that once you have wagered 10 times the bonus amount, winnings from the bonus become withdrawable. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in bets.
The 78fb VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Through regular play and transactions, you can move up to a higher tier automatically. Weekly cashback rates: up to 0.3% for Bronze, up to 0.6% for Silver, up to 0.9% for Gold, and up to 1.2% for Platinum.
VIP members receive cashback on their net losses each week at the applicable rate. Cashback is generally credited to the account automatically on a set day each week. Check the 78fb promotions page or live chat for the exact schedule and terms.
Bonus balance can be used on most slots and casino games. However, some games or markets may be excluded from bonus wagering. Read the promotion terms and conditions or ask in live chat to find out about specific game restrictions.
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Security and Responsible Gaming
Yes, 78fb uses industry-standard SSL encryption technology to keep your personal and financial information secure. Your data is never sold or shared with third parties. Read our privacy policy to learn more.
78fb only offers games from reputable providers such as Pragmatic Play, PG Soft, JILI, and Spribe. These providers use RNG (Random Number Generator) technology, which keeps the outcome of every game completely random and unbiased. Fair play is a core commitment of 78fb.
78fb is for those aged 21 or above only. This platform is strictly prohibited for minors. Age is verified during registration and additional proof may be requested in cases of doubt.
78fb takes responsible gaming very seriously. If you feel that playing is going beyond your control, visit our responsible gaming page. Options to set deposit limits, take a self-break, or permanently exclude yourself are available. Contact live chat or [email protected] for support.
Self-exclusion is a protective measure where you can request to block your own access to 78fb for a set period or permanently. To activate it, email [email protected] with the subject "Self-Exclusion Request" or let us know directly in live chat. The decision will be acted upon seriously.
For any issue or question, 78fb's 24-hour, 7-days-a-week Bengali live chat service responds fastest. For less urgent matters, you can email [email protected]. Our support team is Bengali-speaking, so there is no language barrier.
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